Customer feedback interviews
Collect a score, the reason behind it, and a concrete follow-up while the customer still has the experience in mind.
Suggested fields
- Overall rating
- Reason for the score
- Most important friction
- Permission to follow up
- Contact preference
Recommended workflow
- Explain the purpose and expected length
- Ask for a score, then invite context
- Confirm the captured summary
- Export the structured result for review
Important limitations
- A voice interview does not make a sample representative
- Do not record or infer sensitive traits without a documented need and consent