User research interviews
Run a consistent interview guide while preserving room for participants to explain their goals, workarounds, and mental models.
Suggested fields
- Participant context
- Current workflow
- Recent example
- Pain points
- Follow-up consent
Recommended workflow
- Capture informed consent
- Start with behavior, not opinions
- Ask neutral follow-ups
- Review themes outside the interview
Important limitations
- Automated summaries require researcher review
- Do not treat a guided interview as a substitute for moderated research in high-risk studies